PS Shops Seller Handbook

Effective: October 1st 2025

Selling on PS Shops is a privilege, not a right. We protect customers, the platform, and serious sellers through strict standards.
No buyer’s-remorse returns. No PS Shops insurance. Manual listing approval for every item. Where Bahamian law requires a government license to sell, the same license is required to list on PS Shops.

 

0) QUICK VIEW (READ THIS FIRST)

  • Be accurate: titles, photos (3+), specs, price, condition, stock.

  • Package to survive a 3-foot drop. Poor packaging = seller fault.

  • Handover on time to PS Delivery (same-day cutoff 4:00 PM Nassau) because site stops at 3pm

  • Returns only when seller is at fault (wrong / not as described / DOA / packaging damage).

  • Keep metrics healthy: ODR < 2%, Late < 4%, Cancels < 2.5%, Response ≤ 48h.

  • Restricted items need approval + licenses. Prohibited items = removal / suspension.

 

1) ABOUT PS SHOPS

PS Shops is The Bahamas’ leading multi-vendor marketplace. We connect professional sellers with buyers across the islands, with last-mile delivery executed by PS Delivery. Selling on PS Shops is a privilege. We require accuracy, compliance, and on-time fulfillment.

 

2) CORE PRINCIPLES

  • Accuracy first: truthful listings, real stock, correct pricing.

  • Compliance: follow Bahamian law and PS Shops policies.

  • Professionalism: fast responses, on-time handoffs, respectful conduct.

  • Buyer protection (no remorse): returns only when seller is at fault.

  • Controlled categories: every item is manually reviewed; where Bahamian law requires a license to sell, the same license is required to list on PS Shops.

 

3) ONBOARDING & ACCOUNT

  • Register with legal name, dedicated business email (no personal/shared), phone, business address, strong password (8+ incl. upper/lower/number/symbol).

  • Verify if requested: business license/registration, government ID, proof of address.

  • Store setup: professional store name, logo/banner (hi-res), concise description; add your Bahamian bank account (must match seller name).

  • Seller Dashboard: add/edit products, manage orders, view payouts/reports, message buyers (order topics only), access promotions. Log in daily.

 

4) PRODUCT LISTING STANDARDS (WHAT EVERY LISTING MUST INCLUDE)

4.1 Required content

  • Title: clear brand + product name + key attribute (e.g., size/model). No spam.

  • Images (min 3): high-resolution, well-lit, true-to-color, plain/light background; multiple angles; show key details/ports/inclusions.

    • Not allowed: watermarks, logos over the image, heavy text/graphics, collages that hide detail, misleading edits.

  • Description: truthful, complete; include materials, contents, included accessories, care/usage, safety notes where relevant.

  • Specifications: size/weight/dimensions; technical specs for electronics; compatibility/fitment for automotive; fabric content & care for apparel.

  • Condition: New / Used / Refurbished (must match reality).

  • Variations: use a single parent listing with child variants (color/size/pack count) — no duplicate pages for the same item.

  • Price & Currency: price in BSD. If you show a strike-through/“before” price, it must be genuine (no fake discounts).

  • Stock & Lead Time: accurate on-hand quantity; choose correct handling time (same-day/next-day/custom).

  • Documentation (when applicable): upload required licenses, certificates, warnings, or authenticity proofs for restricted categories.

4.2 Forbidden listing practices

  • Misleading titles, false claims, keyword stuffing.

  • Duplicate listings, bait-and-switch, external links or contact details.

  • Piggybacking a different product on another listing page.

  • Using brand names or trademarks you’re not authorized to use.

4.3 Bundles & multipacks

  • Clearly state pack count and what’s included.

  • Do not create bundles that imply a brand affiliation you don’t have.

4.4 Forbidden Seller Behavior

The following behaviors are strictly prohibited:

• Asking buyers to cancel and reorder off-platform.
• Placing business cards, brochures, QR codes, WhatsApp numbers, or external contact details inside packages.
• Adding “text me for better price” or similar language in titles, descriptions, or images.
• Inserting external warranty registration links or directing buyers off-platform.
• Manipulating, bribing, or threatening buyers for reviews or ratings.

Violations may result in listing removal, payout holds, or account suspension.

4.5 Variation Requirements

Each product variation must include its own accurate photo.
Generic images across all variants are not allowed for apparel, jewelry, beauty, electronics, home décor, or any category where visual detail affects buyer expectations.

4.6 Digital Goods

Digital products must be delivered electronically only through PS Shops–approved tools.
No external links, email delivery, WhatsApp files, or off-platform transmissions are permitted.

5) PACKAGING STANDARDS (SELLER RESPONSIBILITY)

  • Clean, sturdy, sealed; withstand a 3-foot drop without damage.

  • Liquids: seal caps, bag leak-proof, separate from other goods.

  • Fragile: bubble/foam + corner/edge protection; double-box if needed.

  • Apparel: clean poly mailer or garment bag; protect from moisture.

  • Labels must show Order ID, buyer name & address, seller/store name. Handwritten labels must be legible and water-resistant.

  • Damage due to poor packaging = seller fault (refund or replacement required).

5.1 High-Value Item Packaging

All items valued over $300 must be packaged using:
• Double-boxing
• Tamper-evident seals
• Clear photos of the final packaging before handover

Failure to follow may remove eligibility to sell high-value items.

5.2 Packaging Misrepresentation Penalty

To protect buyers and maintain platform integrity:
• 2 packaging-fault claims in 60 days → warning
• 3 packaging-fault claims in 60 days → temporary category removal
• 4+ claims → account review or suspension

Fragile items must use bubble wrap, foam, corner guards, and double-boxing where needed.

6) DELIVERY & HANDOVER (PS DELIVERY)

  • All marketplace deliveries are executed by PS Delivery.

  • Same-day cutoff: items marked same-day must be ready by 12:00 PM Nassau time; after cutoff → next-day.

  • Be fully packaged and labeled at pickup time. Missed pickups may be marked Seller Delay.

  • Proof of delivery (photo/signature/timestamp) from PS Delivery is used in dispute decisions.

  • Insurance/protection (if any) is PS Delivery’s policy only. PS Shops does not insure orders.

6.0 Delivery Timing Standards

Drop-Off
• Drop off by 12 PM for same-day
• Late drop → next-day

Pick-Up (Licensed Businesses Only)
• Request by 11 AM
• Pickup by 1 PM
• Delivery between 4 PM – 8 PM

If  You Participate In Rush Delivery Drop Off Must Be Completed Within 3o Minutes If Pick Up Must Be Ready within 45 Minutes.

Rush
• Book by 5 PM
• Deliver by 8 PM

6.1 Pickup Path Requirement (Licensed Businesses Only)

Licensed storefront sellers must maintain a clear, safe, unobstructed path for PS Delivery pickups.
Blocked access or delays caused by store layout may result in rescheduling or additional fees.

6.2 Late Drop-Off Enforcement 

Sellers must meet all handover deadlines.
Enforcement applies as follows:

• 1st late drop in a month: Warning
• 2nd late drop in a month: $3 operational-impact fee
• 3rd late drop in a month: $5 operational-impact fee
• Repeated lateness across months: Drop-Off privileges suspended; seller may be moved to PS Fulfillment to continue selling
• Home-based or unlicensed sellers: Not eligible for PS Pickup under any circumstances

7) BUYER PROTECTION — RETURNS & REFUNDS (NO BUYER’S REMORSE)

PS Shops accepts returns only when the seller is at fault:

Eligible reasons (evidence required):

  • Wrong item shipped (size/color/model mismatch).

  • Not as described (major differences, missing parts).

  • Defective on arrival.

  • Damage caused by seller’s inadequate packaging.

Report window: damage/defect within 48 hours; wrong/not-as-described within 7 days of delivery.
Process: buyer files via order page → PS Shops reviews (may request photos/video/packaging images) → decision.
If approved: seller funds return or provides no-cost replacement. Item must be returned in received condition with all accessories.

Not eligible: change of mind; wrong size chosen; opened/used beauty/health or intimate items; digital goods once accessed; correctly made custom goods; perishable items except when spoiled/damaged on arrival due to seller fault.

7.1 Return Abuse by Sellers

PS Shops may override seller objections if platform evidence supports the buyer (delivery photos, timestamps, packaging issues, or listing mismatch).
The seller must comply with PS Shops’ final decision.

8) CATEGORY STANDARDS & RETURN RULES (WHAT “GOOD” LOOKS LIKE)

(All below assume the general “seller-fault only” return policy.)

Electronics

  • New unless listed/approved as Used/Refurb (state refurbisher & cosmetic/functional grade).

  • Include brand, model, specs, ports, warranty details; multiple angle photos.

  • Shock-safe, moisture-safe packaging.

  • Returns: defective on arrival, wrong item, or damage from poor packaging (no compatibility/setup/preference claims).

Clothing, Shoes & Accessories

  • New with tags (unless approved used/vintage).

  • Accurate size charts, fabric content, care.

  • 3+ photos (front/back/detail).

  • Returns: wrong item/size shipped, defect, manufacturing flaw (no style/color dislike).

Jewelry & Watches

  • Genuine; disclose metal/stone type, size, clarity, hallmarks; certificates where available.

  • Scratch-safe packaging.

  • Returns: counterfeit, damaged on arrival, wrong item (no preference/fit issues).

Beauty, Health & Wellness

  • Sealed, unused; English label with ingredients & expiry; storage instructions.

  • Returns: wrong item, defective dispenser/packaging damage (no opened/used items).

Baby Products

  • New, unused; age suitability & safety info; tamper-evident packaging.

  • Returns: defective/damaged/wrong item.

Food & Grocery

  • Sealed; ingredients/expiry/origin labeled; ≥30 days shelf life unless stated; insulate perishables.

  • Returns: expired/spoiled/damaged on arrival (no taste or buyer storage issues).

  • Temperature-Sensitive Items

    Sellers listing chilled or frozen items must use insulated packaging and disclose temperature-safety handling.
    Failure to meet cold-chain standards results in immediate category removal.

Home, Garden & Furniture

  • Accurate dimensions/weight/materials; assembly instructions if applicable; protective packaging for large/fragile items.

  • Returns: defective/damaged/not as described (no mismeasurement/preference issues).

Office & School Supplies

  • New/unused; accurate quantity/size/usage.

  • Returns: wrong/damaged/defective.

Pet Supplies

  • Safe for intended animal; food/treats sealed & dated; durable toys/accessories.

  • Returns: defective/expired/damaged.

Sports, Hobbies & Crafts

  • List all included components; materials/size/usage; non-toxic for kids.

  • Returns: missing components/defective/damaged.

Books & Media

  • New unless listed as used; no pirated copies; ISBN/edition details where applicable.

  • Returns: wrong/counterfeit/damaged (no content dislike).

Automotive & Powersports

  • New batteries; new tires (unused/unmounted, valid TIN, recent manufacture, warranty compliance); accessories that do not defeat emissions/safety systems.

  • Returns: defective/damaged/wrong item (no “doesn’t fit” where fitment data was provided by seller).

 

9) RESTRICTED & PROHIBITED PRODUCTS (SELLER MUST CHECK BEFORE LISTING)

Attempting to list prohibited items may result in immediate suspension or permanent removal. Where law requires a license to sell, you must upload the same valid license to list.

9.1 Alcohol

  • Prohibited: alcoholic beverages without pre-approval, alcohol production/distillation kits, liquor licenses, raw alcohol, products targeting under-age buyers.

  • Permitted (approval + license): wine/spirits by pre-approved licensed sellers; accessories (corkscrews, decanters), memorabilia without alcohol; non-alcoholic beverages (0% ABV).

9.2 Animals & Animal Products

  • Permitted: live shellfish/crustaceans; insects/worms for agri/bait/pet food; clearly-labeled faux parts; non-restricted parts (e.g., shark-tooth jewelry where lawful).

  • Prohibited: endangered/protected species and parts; most live animals (except noted above); illegal wildlife; ivory/seal/sea-lion parts; unsafe/unlicensed pet foods; animal feces; unapproved human/animal vaccines; shark/whale/dolphin derivatives; tools for ear cropping/tail docking/declawing.

  • Shipping/labels must include: sender & recipient; origin; contents description; comply with all applicable import/export and wildlife rules; accurate country-of-origin.

9.3 Automotive & Powersports

  • Permitted: new batteries; compliant new tires; floor mats, wipers, non-emissions-defeat accessories.

  • Prohibited: emissions defeat parts/tunes (EGR/DPF/SCR deletes, O2 simulators, etc.); used tires/wheels; airbags/seat-belt components; non-compliant HID/LED headlamp kits; jammers/odometer tools; uncertified fuel containers; items that violate Road Traffic laws.

9.4 Cosmetics / Skin & Hair Care

  • Must be: sealed, new, with manufacturer ID codes (lot/matrix/serial).

  • Labels (English): product name, purpose, net contents, ingredient list, warnings, manufacturer/packer/distributor.

  • Not allowed: “tester/not for resale” items; disease-treatment/medical claims.

9.5 Dietary Supplements

  • Labels (English): name, quantity, Supplement Facts, ingredients, manufacturer/packer/distributor.

  • Not allowed: cure/treat disease claims; Rx-imitation names; misuse of foreign regulatory logos; single/double pill packs for sexual enhancement/weight loss.

9.6 Drugs & Drug Paraphernalia

  • Permitted: legal OTC drugs with correct labeling; prescription items only where lawfully licensed; fentanyl test strips (subject to restrictions).

  • Prohibited: controlled substances; paraphernalia (pipes/bongs/dab kits/vapes, etc.); drug-test evasion products (synthetic urine/additives); pill presses/capsule fillers; banned botanicals/precursors.

  • Drug labels: name, active ingredients, Drug Facts panel, warnings, directions, inactive ingredients (as required by law).

9.7 Electronics (extra restrictions)

  • Prohibited: removed/altered serials; radar/traffic-signal jammers; TV/cable/satellite descramblers; non-compliant USB-C adapters/cables; prohibited lithium-ion cell formats; expired batteries.

  • Allowed: lawful, standards-compliant electronics that do not bypass copyright/technical controls.

9.8 Explosives, Weapons & Related

  • Not allowed under any circumstance.

9.9 Age Restrictions

  • Certain listings require 18+ gate. Sellers must comply with age-restriction rules where applicable.

9.10 Fraud Prevention Requirements

PS Shops may request supplier invoices, authenticity certificates, import documents, or proof of purchase at any time.
Failure to provide required documentation may lead to immediate listing removal or account suspension.

10) ORDER PROCESSING & PERFORMANCE

  • Confirm orders within 24 hours.

  • Meet your stated handling time (same-day/next-day/custom).

  • Communicate proactively in the order thread if a short, unavoidable delay occurs.

  • Repeated lateness or cancellations can trigger review, program removal, or suspension.

10.1 Abandoned Orders (Seller No-Response)

If a seller fails to respond to an order within 48 hours, PS Shops may cancel the order and apply a Pre-Fulfillment Cancellation to the seller’s metrics.
Repeated inactivity may result in selling restrictions.

11) COMMUNICATIONS & REVIEWS

  • Keep all buyer communication on-platform and order-related.

  • Do not solicit off-platform sales.

  • Never manipulate, buy, or threaten for reviews/ratings.

 

12) INTELLECTUAL PROPERTY & COUNTERFEITS

  • List only items you are authorized to sell.

  • Counterfeits and IP violations are removed and may lead to permanent ban and reporting.

12.1 Product Authenticity Statement

By listing a branded item, the seller certifies the product is authentic, legally obtained, and not counterfeit.
Violations may be reported to the appropriate authorities.

13) DISPUTES & ENFORCEMENT

  • PS Shops mediates disputes using platform records and PS Delivery proof (photo/signature/timestamps).

  • We may remove listings, pause payouts under review, suspend, or terminate accounts for violations, illegal items, or fraud.

  • PS Shops’ decision is final to protect marketplace integrity.

 

14) CONTACT & SUPPORT

Email: info@psbahamas.com
Phone: 242-809-2971
Hours: Mon–Sat, 9:00 AM – 5:00 PM

 

15) PERFORMANCE METRICS 

Sellers must meet and maintain these platform targets:

  • Order Defect Rate (ODR): must remain below 2.0%.

  • Late Shipment Rate: must remain below 4.0%.

  • Pre-Fulfillment Cancellation Rate: must remain below 2.5%.

  • Valid Tracking / Handover Compliance: must remain at or above 95%.

  • Message Response Time: buyer messages answered within 48 hours.

Failure to maintain targets may result in search suppression, limits, suspension, or account closure.

 

16) MULTIPLE ACCOUNTS POLICY

  • One PS Shops seller account per business.

  • Operating multiple accounts requires prior written approval from PS Shops.

  • Attempts to evade enforcement (opening new/related accounts after warnings or suspension) may result in immediate permanent closure of all related accounts.

  • PS Shops may link and review related accounts using business details, payment info, IP/device signals, and operational patterns.

 

17) DATA & PRIVACY RULES

  • Use buyer data (name, phone, email, address) only to fulfill the order and provide necessary post-sale support.

  • Do not export, sell, share, or use buyer data for marketing, texting, or off-platform contact.

  • Store buyer data securely; restrict access to staff who need it to fulfill orders.

  • If you suspect a data breach affecting PS Shops buyer data, notify PS Shops Support immediately.

 

18) ADVERTISING & PROMOTIONS

  • Only run platform-approved promotions (seasonal events, featured listings, discount tools).

  • All promotional prices and claims must be truthful; no fake “was/strike-through” pricing.

  • No off-platform coupons, QR codes, or links inside listings or packages that direct buyers away from PS Shops.

  • Creative assets must not infringe trademarks, use prohibited claims, or target restricted audiences.

19) PLATFORM FEES & DEDUCTIONS

PS Shops applies a transparent fee structure on all completed sales. Deductions include:

• PS Shops platform fee (category-based)
• Payment processing fee
• Pickup fees (licensed businesses only)
• Storage fees (where applicable)
• Special-handling or late-drop fees
• Any enforcement-related adjustments

The seller’s final payout is displayed inside the Seller Dashboard for every order.
For full details, refer to the official Fee Schedule.

20) ACCOUNT SUSPENSION, HOLDS & APPEALS

Reasons for action: policy violations, unsafe/illegal items, counterfeits, fraud, poor performance, chargebacks/spike in claims, or refusal to cooperate with investigations.

  • PS Shops may place temporary payout holds during investigations or dispute resolution.

  • Appeals: submit a Plan of Action that includes:

    • Root cause of the issue,

    • Corrective steps already taken, and

    • Preventive measures with dates/owners.

  • Supporting evidence (photos, invoices, licenses) may be required. Reinstatement is not guaranteed.

 

21) POLICY UPDATES & YOUR RESPONSIBILITIES

  • PS Shops may update this Handbook at any time to reflect legal or operational changes.

  • Updates are effective when posted on the PS Shops site.

  • Continuing to list or sell after an update constitutes acceptance of the updated policy.

  • Sellers are responsible for reviewing this page regularly.

 

22) ACKNOWLEDGEMENT

By creating listings or continuing to sell on PS Shops, you confirm you have read, understand, and agree to this Seller Handbook and all future updates with out notice sellers are responsible for checking updates.