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PS Shops Seller FAQ
This FAQ is designed to help sellers quickly find answers to the most common questions. For full details, sellers must review the PS Shops Seller Handbook.
Getting Started
A: Go to PS Shops make an account > Become a Seller and complete the registration form with your legal name, dedicated business email, phone, and Bahamian business address. You may be required to upload your business license and ID also a photo of your self.
A: No. Sellers must use a business email or one dedicated only to PS Shops.
A: No, unless you receive written permission from PS Shops. Multiple accounts without approval will be permanently suspended.
Listings & Products
A: Every product must include:
Clear title (brand + product + key detail).
At least 3 high-quality photos.
Complete and accurate description.
Specifications (size, weight, model, material).
Condition (New, Used, or Refurbished).
Price in Bahamian Dollars.
A: No. All items must comply with Bahamian law and PS Shops Restricted & Prohibited Products policy. If an item requires a license to sell, the same license is required to list.
A: No. Duplicate or fake listings are forbidden.
Packaging & Delivery
Q: Who delivers my orders?
A: All deliveries are executed by PS Delivery. Sellers must have packages ready on time, properly packaged, and labeled with the Order ID.
Q: What if my packaging causes damage?
A: The seller is 100% responsible. Poor packaging that leads to damage = automatic refund or replacement at seller’s expense.
Q: What is the same-day cutoff time?
A: 3:00 PM Nassau time. Orders confirmed after this time must ship the next business day.
Payments & Fees
Q: How do I get paid?
A: Payouts are made directly to your Bahamian bank account. The account name must match your seller registration.
Q: What fees are charged?
A: PS Shops charges a referral fee (by category) plus a per-item fee and processing costs. See the Seller Fees Schedule for full details.
Q: Do I have to handle taxes?
A: Yes. Sellers are responsible for all applicable taxes, duties, and legal compliance.
Performance Standards
Q: What performance targets must I meet?
A: Sellers must maintain:
Order Defect Rate < 2%
Late Shipment Rate < 4%
Cancellation Rate < 2%
Failure may result in suspension.
Q: What happens if I miss the performance targets?
A: PS Shops may restrict your account, pause payouts, or permanently suspend you.
Restricted & Prohibited Items
Q: Can I sell alcohol?
A: Only pre-approved licensed sellers can list alcohol (wine/spirits). No raw alcohol or distillation kits.
Q: Can I sell animals?
A: No live mammals, endangered species, or illegal wildlife products. Some shellfish, crustaceans, and insects are permitted with proper labeling.
Q: Are weapons or explosives allowed?
A: No. Weapons, explosives, and related products are strictly prohibited.
Communication & Conduct
Q: Can I contact buyers outside PS Shops?
A: No. All communication must remain on the PS Shops platform. Off-platform promotion or harassment will result in suspension.
Q: Can I ask buyers to change their review?
A: No. Manipulating reviews — positive or negative — is forbidden.
Account Issues
Q: What happens if my account is suspended?
A: You will be notified. To appeal, submit a written Plan of Action explaining the violation, corrective steps, and prevention measures. PS Shops’ decision is final.
Q: Can PS Shops change its rules?
A: Yes. Policies may be updated at any time! Sellers are responsible for staying current.