PS Shops Buyer FAQ

What is PS Shops? PS Shops is a Bahamian online marketplace where you can shop from multiple local businesses in one place. Sellers list their products on PS Shops, and delivery is handled through PS Delivery for consistency and reliability.

What is PS Shops?

PS Shops is a Bahamian online marketplace where you can shop from multiple local businesses in one place.
Sellers list their products on PS Shops, and delivery is handled through PS Delivery for consistency and reliability.

Browse products from verified local sellers, add items to your cart, and checkout once. Your order is prepared by the seller and delivered by PS Delivery.

Yes. PS Shops allows you to purchase items from multiple sellers in one checkout. Delivery fees are calculated automatically and shown before payment.

All deliveries are managed by PS Delivery. This ensures standardized pricing, tracking, proof of delivery, and clear accountability across the platform.

PS Shops delivers throughout The Bahamas. Some items may have location restrictions based on size, weight, or seller availability.

Delivery costs vary based on item size, weight, delivery location, and delivery speed. All delivery charges are displayed clearly at checkout before you confirm payment.

No. To maintain consistent service standards, deliveries are handled through PS Delivery Only.

Delivery time depends on your location, the seller’s fulfillment process, and the delivery option selected at checkout. Estimated delivery timelines are provided before payment.

Yes, But only on available items. Delivery options depend on item type, delivery location, and the time the order is placed.

Once your order is placed, the seller prepares the item, PS Delivery collects it, and you receive delivery updates and confirmation.

Order cancellations depend on whether the seller has already prepared or released the item for delivery. Once an order is in delivery, cancellations may not be possible.

If there is an issue with your order, contact PS Shops support with your order number and details. We will coordinate with the seller and PS Delivery to resolve the issue.

Refunds are subject to the PS Shops return and refund policy and the condition of the item.

If a refund is approved:
• Refunds are issued to the buyer’s PS Shops Wallet by default
• Wallet credits are valid for up to one (1) year from the issue date
• Wallet funds can be used for future purchases on PS Shops

Buyers may request a refund to the original form of payment by submitting a request via email.

Delivery fees are non-refundable once delivery service has been provided.

You can contact PS Shops support by email at Sales@psbahamas.com or by phone at 242-809-2971 during normal business hours.

When contacting support, please include your order number and a brief description of the issue to ensure faster assistance. Support is available during normal business hours.

Yes. PS Shops is designed to provide a secure and reliable shopping experience.

All sellers on the platform are verified, orders are processed through structured systems, and deliveries are managed through PS Delivery with tracking and confirmation. This ensures accountability at every stage of the transaction.

Buyer information and order data are handled with care and used only for order fulfillment and support purposes.

PS Shops offers a professional shopping experience that social media cannot.

On PS Shops, you get:

  • Verified sellers

  • Clear, upfront pricing

  • Centralized checkout

  • Structured delivery with tracking

  • Order accountability and support

No inbox negotiations. No disappearing sellers. No confusion. Just proper e-commerce.

Important information for buyers

PS Shops is built to operate as a structured online marketplace.

Buyers are responsible for reviewing:

  • Product descriptions and details

  • Delivery options and timelines

  • Seller return and refund policies

By completing a purchase, buyers confirm that they understand and agree to the platform’s processes and policies.